This was the highest attendance ever for a Visitor
Information Centre Summit with a significant quantity of delegates
attending the Summit for the first time.
The Summit is an opportunity for VIC managers and
staff to gain valuable and relevant information specifically
applicable to their working environment. It also provides an arena
for delegates to network with those in similar working roles,
exchange ideas on work practices and experiences they have had
within their own VIC.
This year's summit focused on issues such as:
- Meeting customer service needs for the hearing
impaired
- Dispute Resolution
- Demonstrating the value of Visitor Information
Centres to local councils
- Customer Service Training
- A review of Visitor Information Centre
Development using the proposed new Lorne VIC as a case study
- Networking through a 'creative' recreational
activity
A workshop was also facilitated by Tourism
Alliance whereby delegates could raise specific issues that they
would like discussed or were after guidance about. This workshop
proved very successful and several action points were developed
which will take place in the coming months.
A familiarisation tour followed the two-day summit
featuring major attractions within the Great Ocean Road region
including Erskin Falls, Cape Otway Lightstation, The Otway Fly, 12
Apostles and the Sound and Light show in Warrnambool.
Sam Hicks from Marysville Tourism and Christine
Legg from Prom Country Visitor Information Centre were the lucky
winners of a Full Conference Registration to the See Australia
Regional Tourism Convention worth $825 each. This prize was proudly
donated by Tourism Alliance Victoria Ltd and the winners were
announced at the Summit. Sam and Christine were placed into a draw
with selected others to receive this valuable opportunity due to
their dedication, initiative and awareness of how important
Professional Development and Networking is to the Tourism Industry.
The next Professional Development Seminar will
take place October 21st & 22nd. For further
details please contact Reneé Ashcroft, Industry Development
Coordinator on (03) 9650 8399 or email
